Frequently Asked Questions
Is this for real?
What does this cost?
$29 / month.
How big are the boxes?
Two 17 x 23 x 4 cm boxes are sent each month.
How much candy will I get?
The total weight of candy for each month is usually 400 - 500 grams (about 1 pound). Sometimes the boxes have many small candies, sometimes fewer larger ones, such that they fit the box nicely.
How do I change my address or see my subscription status?
Go here: manage my subscription
Can I cancel any time?
Yes. You can even order and cancel the next day if you want. In that case you will
just get the two boxes you paid for and will not be charged in the future.
Can I try some candy without starting a subscription?
Yes. While a subscription is recommended, here are the instructions for trying some candy without one
How do I cancel my subscription?
You can send an email to firstname.lastname@example.org and we can cancel for you.
If you prefer to do it yourself, that is also possible:
If you subscribed by credit card, you need to get an email
sent to you to verify it is really your subscription:
- Go to https://bemmu.recurly.com/
- Enter your email then 'reset password'
- You will get a password to your email that you can then use to cancel
If you subscribed by PayPal:
- Click on "Details" on one of your payments to Candy Japan on PayPal.com
- Click the top link that says "in reference to subscription XXX"
- Use the cancel button at the bottom of the page
When do you send the candy and when will I get it?
Getting the first package can take time, but after that they will be flowing to your mailbox twice a month.
If you subscribed between 1st - 13th of the month, you should get the very first package between 7th - 14th of the next month.
If you subscribed between 14th - 28th of the month, you should get first package between 21st - 28th of the next month.
(Why? We gather a big list of all subscribers each month on 14th and 28th. Then based on this list we start preparing all the packages, which takes 3 - 10 days. After they are prepared, we ship them, which takes 2-3 weeks to most locations)
If I subscribe after 14th, does it mean I wasted half of my money?
You get two boxes for each payment you make, no matter when you paid. So you will not be overcharged even if you subscribe after the middle of a month. There is no "wrong day" to subscribe.
(For example if you paid on 15th of July, then your first box will be prepared on 28th of
July and another one 14th of August. Then on 15th you get charged again and so you got
two boxes for your initial payment.)
Which countries can you ship to?
I live outside US, should I pay in USD?
Yes, you can pay in USD button no matter which country you are in. It will get converted to your local currency in your credit card statement.
I have an allergy, can you exclude the things I am allergic to?
Unfortunately no. We send exactly the same packages on the same day to all subscribers, so individual changes are not possible.
Can I track the package you sent?
There is no tracking, since adding such a tracking service would make the club very expensive. Tracking per package from Japan costs about $5, so that would add +$10 / month to the cost of the service, which didn't seem reasonable.
I paid but I have still received nothing from you?
If over a month has passed since you subscribed and you still received nothing, please contact email@example.com
The most likely explanation is that somehow we have your address wrong. Perhaps you moved and we did not get your new address, or the box might possibly have been held at customs, although that is very rare.
Will there be English description included in the envelope since I do not read Japanese?
No printed explanation, but we send out an email each time with a description of each candy. The emails usually go out 2-3 weeks after the shipment date. So for the 14th shipment we would send the explanation out on 28th and for the 28th shipment we would send it out around 14th the next month.
Are your candies vegetarian / vegan?
Probably not, as sometimes they may contain for example egg white as ingredient.
I would like to review Candy Japan in my blog / YouTube channel / news site...
We occassionally send out review samples. If you would like to get one, please
fill out a review request
Any examples of what you've sent before?
We do not currently maintain an up-to-date list of everything sent in the past, but some random examples of our past candies on our YouTube channel
and in this list